Shipping Policy

🚚 Shipping Policy – Chada’s Online Store

Last updated: June 18, 2025

At Chada’s Online Store, we feature carefully selected products from global suppliers such as AliExpress. Please read the following terms carefully to understand how shipping works on our platform.

📦 How Shipping Works

Chada’s Online Store does not handle shipping directly. When you click on a product and make a purchase, the order is fulfilled and shipped by the third-party supplier (e.g. AliExpress seller).

🌍 Shipping Locations

Products are shipped globally, including to Botswana and other Southern African countries.
However, shipping availability depends on the supplier. Please check the product page on the supplier’s website to confirm whether delivery is available to your location.

⏱ Estimated Delivery Times

Since most items are shipped internationally:

  • Standard Delivery: 10 – 30 business days

  • Expedited Options (where available): 7 – 15 business days

  • Rural areas may experience slightly longer delivery timelines.

Note: These are estimates, and delays can occur due to customs, local courier schedules, holidays, or unforeseen global disruptions.

💵 Shipping Costs

Most affiliate products featured on our store include free or low-cost shipping.
However, final shipping costs (if any) will be shown on the checkout page of the third-party platform (e.g. AliExpress) before completing your order.

✈️ Tracking Your Order

Once your order is confirmed, the supplier will typically provide a tracking number via their platform. You can:

  • Log in to your AliExpress account

  • Navigate to "Orders" > "Track Order"

Chada’s Online Store does not have access to tracking systems of third-party sellers.

❗ Delayed or Lost Orders

If your order hasn’t arrived within the estimated time:

  1. Contact the supplier via the platform (e.g. AliExpress chat support)

  2. Use the platform’s dispute or buyer protection process

  3. Reach out to us for guidance if unsure how to proceed

🛑 Disclaimer

  • Chada’s Online Store is not liable for shipping issues including delays, lost parcels, import taxes, or failed deliveries.

  • Responsibility lies with the third-party seller and courier.

💬 Questions or Assistance?

We’re happy to guide you if you experience difficulties with supplier communication or tracking.

📧 Email: chadasonlinestore@gmail.com
📱 WhatsApp: +267 754 97305