Return and Refund Policy

🔄 Return & Refund Policy – Chada’s Online Store

Last updated: June 18, 2025

At Chada’s Online Store, we do not process returns or refunds directly.

This is because we operate as an affiliate store — meaning that all purchases made through our website are completed on third-party platforms such as AliExpress or other supplier websites. As such, return and refund requests must be handled in accordance with the policies of the seller you purchase from.

📦 How It Works

When you click on a product link from our store, you are redirected to the product page on a trusted third-party website. Any payments, shipping, cancellations, or refunds are managed by that website — not by Chada’s Online Store.

🔁 Return & Refund Guidelines

To request a return, refund, or replacement, please:

Check the return policy on the product page of the third-party seller (e.g. AliExpress).
Follow the instructions provided on that seller’s platform for returns or complaints.
Contact the seller directly via the platform’s messaging/support system.

Each seller has its own timelines, eligibility requirements, and procedures for handling refunds and exchanges.

🛑 We Cannot Guarantee:

Refunds for purchases made on third-party websites
Delivery timelines or quality of third-party products
Return shipping arrangements
Exchange of damaged or incorrect items

Please review all details, ratings, and terms before making your purchase on the linked supplier’s site.

📩 Need Help?

We are happy to assist you with:

General guidance on how to open a dispute with a supplier
Advice on contacting a seller
Explaining how affiliate shopping works

📧 Email: chadasonlinestore@gmail.com
📱 WhatsApp: +267 754 97305